The Impact of a Crisis Hotline



As you may have read in Lisa Fleming’s letter, Rose Brooks Center’s hotline received record numbers last year, with nearly 1,000 calls each month from individuals seeking help and support. Not everyone who calls is seeking emergency shelter, but for nearly every single one of them, it is where their Rose Brooks Center journey begins.

A hotline is a place where anyone can turn for help, 24 hours a day, 365 days of the year. For survivors who may be feeling overwhelmed or confused, hearing the voice on the other end of a crisis hotline can be the life-changing moment they need. Read an excerpt from one survivor explaining to her now adult daughter about the day she decided to make that life-changing call for herself . . . and for her children.

“I did consider what was happening to me domestic violence, but I didn’t know about abuse . . . because I had seen so many worse things in my life, and I didn’t know him hitting me was worse. I didn’t want that for my kids. I wanted my kids to know that life was not meant to be like that. It’s supposed to be peaceful. You were supposed to feel safe at home. And I just didn’t know how to get away. So I went ahead and made the call. I called Rose Brooks. And I’d have to say it was one of the best days of our life as a family to help bring us up. But it was a decision that I made that helped. It brightened our future, to help me to learn how to deal with domestic violence, how not to go back to it, how to recognize the signs, and to be able to move forward with my life.”


To read more about our Hotline Program, including why it was the very first program established by Rose Brooks Center, please visit here, or by clicking on the hotline icon.

Rose Brooks Is Here

Rose Brooks Center

Rose Brooks Center is about saving lives. Read letters from the CEO, stories about featured programs, and more here.

Bridge Program

Serving patients experiencing domestic violence in the safety of local hospitals and clinics.

Children's Programs

Offering a wide variety of services to support the emotional and physical well-being of children who are healing from domestic violence.

Community Training

Since 2001, Rose Brooks Center has been providing quality domestic violence education to the Kansas City community and beyond.

Court Advocacy

Advocating for and guiding survivors through complex court systems.

Economic Empowerment

Helping survivors repair the effects of economic abuse through credit repair, budgeting, and education.

Emergency Shelter

Providing a safe sanctuary where individuals, families, and pets are welcomed, wrapped in support, and can begin to heal.

Employment Advocacy

Employment Advocacy includes developing job interview skills, job search, and ongoing support to survivors in maintaining employment.


Providing confidential support, information, individual safety planning, resources, and more. The 24-hour Hotline is 816-861-6100.


Helping survivors find safe, affordable housing and gain economic stability within a safe home, free from violence.

Onsite Clinic

On-site medical and healthcare services within the safety of emergency shelter.

Pet Shelter

An on-site state-of-the art pet shelter for dogs, cats, and other family pets.

Police Advocacy

Providing advocacy services for victims of domestic violence and education for officers to improve victims safety.

Project SAFE

A school-based violence prevention program working to end the cycle of domestic violence by providing support to youth dealing with violence at home or communities.


Stories about our incredible volunteers and the work they do to support our mission.